All reservations must be made in advance through our website or authorized channels. Payments are securely processed through PayPal using a credit card or PayPal account. To confirm your booking, you may choose one of the following options: ➤ Full payment (100%) at the time of booking, or ➤ Partial payment (30%) to reserve your tour, with the remaining balance to be paid as instructed prior to or on the day of the tour. Once payment is completed, you will receive a confirmation of your reservation by email.
Cancellations made at least 24 hours before the scheduled tour date will receive a full refund. Cancellations made less than 24 hours before the tour, or no-shows, are non-refundable. If a cruise ship is unable to dock due to weather or port conditions, a full refund will be issued.
Our tours are carefully planned according to cruise ship schedules. We monitor arrival and departure times daily and guarantee a timely return to the cruise port. In the event of unexpected schedule changes, we will adjust pickup times when possible.
Guest safety is our top priority. All tours are conducted with professional drivers and experienced local guides. Guests are required to follow guide instructions at all times for their safety. Roatán Dubón’s Tours is not responsible for injuries resulting from failure to follow safety guidelines.
Wildlife interaction follows local park rules and regulations. Animals are observed in a respectful and safe environment. Touching or holding animals is not guaranteed and depends on park regulations.
Tours operate rain or shine. In the event of severe weather conditions that may affect safety, Roatán Dubón’s Tours reserves the right to modify or cancel the tour. In such cases, alternative options or refunds will be offered.
Guests are responsible for their personal belongings during the tour. Roatán Dubón’s Tours is not responsible for lost or unattended items.
Yes. Safety is our top priority. We work with experienced local guides and professional drivers to ensure a safe and comfortable experience.
Yes. We specialize in shore excursions and carefully plan all tours according to cruise ship schedules.
We operate in Roatán, Honduras, and provide pickup services at cruise ports and selected locations across the island.
Most of our tours are private, allowing you to enjoy a relaxed and personalized experience without large groups.
Our guides speak English and Spanish to ensure clear communication and a smooth experience.
Yes. Roatán is a popular tourist destination visited daily by cruise passengers and international travelers.
US dollars and major credit cards are widely accepted. It is not necessary to exchange money.
We recommend comfortable clothing, sunscreen, a camera or cellphone, and some cash or a credit card for personal expenses.
Absolutely. Our tours are suitable for all ages and can be adjusted to meet your group’s needs.
You can contact us directly through our website, WhatsApp or email. We are always happy to assist you.